Customize the logic for parent-child case synchronization based on the state of the child case. By default, if the child case is in the Resolved, Closed, or Cancelled state, there is no sync from the parent case.
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/extension-points-customer-service.html
Explanation: "Customize the logic for parent-child case synchronization based on the state of the child case. By default, if the child case is in the Resolved, Closed, or Cancelled state, there is no sync from the parent case."
source: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/extension-points-customer-service.html
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