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Exam CIS-CSM topic 1 question 105 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 105
Topic #: 1
[All CIS-CSM Questions]

What feature does the Product Model and Catalog Items Relationship plugin enable?

  • A. Agents are automatically proposed catalog items related to the chosen product on the case form
  • B. Consumers can track what products they have purchased via the catalog
  • C. It provides a contextual service catalog based on the customer’s subscribed services
  • D. Customer service managers can track the financial cost of customer’s subscribed services and the related requests
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by RahulBhor at Dec. 8, 2022, 5:47 p.m.

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RahulBhor
Highly Voted 1 year, 11 months ago
Selected Answer: C
https://vceguide.com/what-feature-does-the-product-model-and-catalog-items-relationship-plugin-enable/
upvoted 7 times
...
tanaris_e
Most Recent 5 months, 3 weeks ago
Is this A Or C?
upvoted 1 times
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mrcharli66
11 months, 3 weeks ago
Selected Answer: C
C is Correct.
upvoted 2 times
...
NokoNice
1 year ago
Selected Answer: C
C is Correct. Benefits As a service provider, provide a contextual service catalog based on the subscribed services. As a customer, request additional items related to subscribed services.
upvoted 2 times
...
benny888
1 year, 2 months ago
Selected Answer: C
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/create-csm-product-model-items.html
upvoted 2 times
...
saurabh989
1 year, 4 months ago
A is correct. https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/task/create-csm-product-model-items.html
upvoted 1 times
...
Lucky62
1 year, 5 months ago
Selected Answer: A
A is correct. Given in lab.
upvoted 2 times
...

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A (35%)
C (25%)
B (20%)
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