Create special handling notes for specific records or for a set of records that meet one or more conditions. You can also configure the Special Handling Notes application to display any special handling notes from related records, such as the account or the product associated with a customer service case.
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/c_OnScreenAlerts.html
Explanation: "You can also configure the Special Handling Notes application to display any special handling notes from related records, such as the account or the product associated with a customer service case."
Source: https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/c_OnScreenAlerts.html
Note: while SN documetation mentinos Product and Acount, there is no reference to Contact, but verfied in course provided SN instance
given answer is correct
https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/c_OnScreenAlerts.html
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