Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)
ACD is Correct. ( Case Playbook for Onboarding, Case Playbook for Complaints, Case Playbook for Product Support )
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/customer-service-case-playbooks.html
ACD is Correct.
https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/customer-service-case-playbooks.html
Explain: CSM playbooks are
- Case Playbook for Onboarding
- Case Playbook for Complaints
- Case Playbook for Product Support
Source: https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/customer-service-case-playbooks.html
given answer is correct.
https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/customer-service-case-playbooks.html
upvoted 2 times
...
This section is not available anymore. Please use the main Exam Page.CIS-CSM Exam Questions
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
netvision_g
8 months, 3 weeks ago[Removed]
12 months agoNokoNice
1 year agosephereth
1 year agoRahulBhor
1 year, 10 months ago