External customers can view the problem, change, and request records associated with their customer service cases from the Customer and Consumer Service Portals. Which of the following can they approve in relation to cases via the portals?
B is Correct.
https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/enable-customer-request-approval.html
given answer is correct.
https://www.servicenow.com/community/csm-forum/change-request-process-be-used-by-external-accounts-our/m-p/369938
upvoted 2 times
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