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Exam CIS-CSM topic 1 question 98 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 98
Topic #: 1
[All CIS-CSM Questions]

What do blue circles in the timeline of a case form represent?

  • A. Triggered SLAs
  • B. Activity updates
  • C. Customer comments
  • D. State changes
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by RahulBhor at Dec. 8, 2022, 4:43 p.m.

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netvision_g
9 months ago
Selected Answer: D
https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseTimeline.html
upvoted 1 times
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NokoNice
1 year ago
Selected Answer: D
D is correct
upvoted 2 times
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RahulBhor
1 year, 10 months ago
given answer is correct https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseTimeline.html
upvoted 2 times
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