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Exam CIS-CSM topic 1 question 97 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 97
Topic #: 1
[All CIS-CSM Questions]

The default configuration automatically closes resolved Cases after how many days?

  • A. 5 days
  • B. Cases are not automatically closed by default
  • C. 3 days
  • D. 10 days
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by RahulBhor at Dec. 8, 2022, 4:40 p.m.

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NokoNice
1 year ago
Selected Answer: B
B is correct
upvoted 3 times
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sephereth
1 year ago
Selected Answer: B
Explanation: Auto Close Resolved Cases Flow Designer flow closes the case, however, "This flow is not active by default." source: https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/auto-close-customer-service-case.html
upvoted 3 times
netvision_g
8 months, 2 weeks ago
If the flow is active, it closes after how many days, 5 or 10, in cases of active flow?
upvoted 1 times
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Lucky62
1 year, 4 months ago
Selected Answer: B
B is correct
upvoted 4 times
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Romeoxmen
1 year, 7 months ago
Correct answer is B. In the url below it states that the flow is not active by default
upvoted 2 times
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RahulBhor
1 year, 10 months ago
given answer is correct. https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/auto-close-customer-service-case.html
upvoted 1 times
Mimmi_
1 year, 7 months ago
Cases are notautomatically closed by default. Correct answer is B.
upvoted 3 times
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