ExamTopics Logo
Mail Us[email protected]
Menu
Servicenow Discussions
exam questions

Exam CIS-CSM All Questions

View all questions & answers for the CIS-CSM exam
Go to Exam

Exam CIS-CSM topic 1 question 96 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 96
Topic #: 1
[All CIS-CSM Questions]

Which roles are considered external? (Choose two.)

  • A. Consumer Support Agent (sn_customerservice.consumer_agent)
  • B. Customer Admin (sn_customerservice.customer_admin)
  • C. Partner Admin (sn_customerservice.partner_admin)
  • D. Customer Service Agent (sn_customerservice_agent)
Show Suggested Answer Hide Answer
Suggested Answer: BC 🗳️
by RahulBhor at Dec. 8, 2022, 4:37 p.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
netvision_g
8 months, 3 weeks ago
Selected Answer: BC
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html
upvoted 1 times
...
NokoNice
1 year ago
Selected Answer: BC
BC is correct
upvoted 2 times
...
sephereth
1 year ago
Selected Answer: BC
Explanation: in order to view or modify a case from the customer serivce portal (external facing), following roles are required - sn_customerservice.customer - sn_customerservice.customer_admin (b.) - sn_customerservice.partner - sn_customerservice.partner_admin (c.) Source: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/t_ViewOrModCaseFromCustSlfServPrt.html
upvoted 2 times
...
RahulBhor
1 year, 10 months ago
given answer is correct https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0639072
upvoted 3 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago