The Auto Close Resolved Cases Flow Designer Flow identifies cases in the Resolved state that are waiting for a customer response and takes the following actions:7
https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/auto-close-customer-service-case.html
Automatically close cases in the Resolved state
Use the Auto Close Resolved Cases Flow Designer flow to automatically close resolved cases if customers do not respond within a specified time.
B is correct.
source: https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/auto-close-customer-service-case.html
Customer service cases in the Resolved state can be closed automatically if customers do not take any action. This feature uses the Auto Close Resolved Case Flow Designer flow
source: https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/auto-close-customer-service-case.html
given answer is correct.
https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/auto-close-customer-service-case.html
upvoted 4 times
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