Exam CIS-CSM topic 1 question 92 discussion

A is the correct answer. https://vceguide.com/which-role-must-b2b-and-b2c-customers-obtain-at-a-minimum-to-access-to-a-servicenow-instance/

External users must obtain, at minimum, the snc_external role. The snc_external role indicates that the user is external to your organization. Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/administer/contextual-security/concept/explicit-roles-in-csm.html

A is for sure

A is correct

Customers [sn_customerservice.customer] are external, needs 2 roles, sn_esm_user or snc_external

Both B2B and B2C customers are outside the organization and are therefore considered external. The [sn_customerservice.customer] role only applies to B2B not B2C so the given answer C is incorrect. Source: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html#r_RolesInstalledWithCustomerService__section_p5t_gcr_3mb

A correct