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Exam CIS-CSM topic 1 question 90 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 90
Topic #: 1
[All CIS-CSM Questions]

The CSM application has a feature that can be used to filter records in CSM-related tables which are accessible by users with CSM roles. This feature makes it unnecessary to create business logic for those persona access the data. What is this feature?

  • A. CSM Query Rules
  • B. Data Policies
  • C. Filtered Lists
  • D. Access Types
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Suggested Answer: A 🗳️
by RahulBhor at Dec. 8, 2022, 4:01 p.m.

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netvision_g
8 months, 3 weeks ago
Selected Answer: A
Query rules are used to filter the records in CSM-related tables that are accessible by users with CSM roles. These filters, which are applied in query business rules and READ ACLs on CSM-related tables, are stored in a metadata table. https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/csm-query-rules.html
upvoted 1 times
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[Removed]
12 months ago
Selected Answer: A
A is correct ! https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/csm-query-rules.html
upvoted 2 times
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NokoNice
1 year ago
Selected Answer: A
A is correct
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sephereth
1 year, 2 months ago
Selected Answer: A
Answer: A. CSM Query Rules Explanation: "Query rules are used to filter the records in CSM-related tables that are accessible by users with CSM roles." Source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/reference/csm-query-rules.html
upvoted 2 times
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RahulBhor
1 year, 10 months ago
given answer is correct. https://docs.servicenow.com/bundle/quebec-customer-service-management/page/product/customer-service-management/reference/csm-query-rules.html
upvoted 2 times
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