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Exam CIS-CSM topic 1 question 137 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 137
Topic #: 1
[All CIS-CSM Questions]

Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)

  • A. Escalate a case on the add-m panel of Outlook
  • B. Register the sender of an email as contact
  • C. As the Microsoft Outlook user, register yourself as self-contributor
  • D. Create cases using email content in Outlook for the customer contact
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Suggested Answer: BD 🗳️
by RahulBhor at Dec. 8, 2022, 12:06 p.m.

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RahulBhor
Highly Voted 1 year, 11 months ago
Selected Answer: BD
https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/administer/workspace/task/integrate-outlook-csm.html
upvoted 7 times
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Faizan94
Most Recent 3 months, 1 week ago
BD is correct
upvoted 1 times
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netvision_g
9 months, 1 week ago
Selected Answer: BD
E-book CSM see 251. https://evantage.gilmoreglobal.com/reader/books/SN-CSMI-T010-PG-E/pageid/250
upvoted 1 times
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NokoNice
1 year, 1 month ago
Selected Answer: BD
BD is Correct. Page 251 CSM Implementation eBook
upvoted 2 times
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sephereth
1 year, 1 month ago
Selected Answer: BD
Explanation: "This integration enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook." source: This integration enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook.
upvoted 4 times
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Lucky62
1 year, 5 months ago
Selected Answer: BD
BD correct
upvoted 3 times
...
3Renato
1 year, 10 months ago
BD - pag 248 from Rome CSM Implementation
upvoted 4 times
...

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