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Exam CIS-CSM topic 1 question 143 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 143
Topic #: 1
[All CIS-CSM Questions]

What action can be performed by a Partner Admin (sn_customerservice.partner_admin) and NOT by a Partner (sn_customerservice partner) in the Customer Service Portal?

  • A. Can view assets belonging to their partner accounts
  • B. Can create, view, and edit cases for their partner accounts
  • C. Can resolve cases reported by their partner accounts
  • D. Can create and update contacts for their partner accounts
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️

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_ThePhoenix_
Highly Voted 1 year, 10 months ago
Selected Answer: D
Correct answer is D
upvoted 5 times
123Destiny
1 year, 1 month ago
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/c_ManageUsersFromCustomerPortal.html
upvoted 1 times
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Faizan94
Most Recent 3 months, 1 week ago
Correct answer is D
upvoted 1 times
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netvision_g
9 months, 1 week ago
Selected Answer: D
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html
upvoted 1 times
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Lucky62
1 year, 5 months ago
Selected Answer: D
D https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html#r_RolesInstalledWithCustomerService__section_p5t_gcr_3mb
upvoted 2 times
benny888
1 year, 2 months ago
Confirmed on a PDI as well!
upvoted 1 times
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RahulBhor
1 year, 11 months ago
Selected Answer: A
https://servicenowhelpdesk.com/customer-service-management/
upvoted 1 times
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