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Exam CIS-CSM topic 1 question 149 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 149
Topic #: 1
[All CIS-CSM Questions]

Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?

  • A. The field is not based of the customers profile time zone
  • B. The field is active in the base form
  • C. The field is always based on the system time zone
  • D. Agents can use the field to identify if it is the right time to contact customer
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by RahulBhor at Dec. 8, 2022, 10:59 a.m.

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TheUnseen
6 months, 4 weeks ago
I believe D is correct. In the ebook, it is written: "Time Zone / Contact Local Time Agent can identify if it is the right time to contact customer. Based on customer's time-zone, their local time will be displayed". CSM Fundamentals, Organizational Structure and Case - Basic Principles, Case - Basic Principles, Useful Features
upvoted 1 times
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Lucky62
1 year, 5 months ago
Selected Answer: D
D is correct
upvoted 3 times
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_ThePhoenix_
1 year, 11 months ago
Selected Answer: D
I believe the correct answer should be D
upvoted 4 times
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RahulBhor
1 year, 11 months ago
https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseForm.html
upvoted 1 times
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RahulBhor
1 year, 11 months ago
Correct
upvoted 1 times
RahulBhor
1 year, 11 months ago
I feel none of the options are correct, plz refer the doc link
upvoted 1 times
P1r2a3v4e4
11 months, 2 weeks ago
Yes, Too belive but i was just checked in the instance it is display date and time based on the field contact filed so Option D is correct
upvoted 1 times
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C (25%)
B (20%)
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