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Exam CIS-CSM topic 1 question 150 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 150
Topic #: 1
[All CIS-CSM Questions]

Which of the following roles can update a consumer's record? (Choose two.)

  • A. Consumer Support Agent {sn_customerservice.consumer_agent)
  • B. Customer Service Manager (sn_customerservice_manager)
  • C. Customer Service Agent (sn_customerservice_agent)
  • D. Customer (sn_customerservice.customer)
Show Suggested Answer Hide Answer
Suggested Answer: AB 🗳️
by RahulBhor at Dec. 8, 2022, 10:52 a.m.

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RahulBhor
Highly Voted 1 year, 11 months ago
Correct Ans Should be A and B: https://vceguide.com/which-of-the-following-roles-cannot-update-a-consumers-record/
upvoted 6 times
...
Faizan94
Most Recent 3 months, 1 week ago
AB is correct
upvoted 1 times
...
netvision_g
9 months, 1 week ago
Selected Answer: AB
internal Roles - Business-to-business (B2B) - sn_customerservice_agent - sn_customerservice_manager - Business-to-consumer (B2C) - sn_customerservice.consumer_agent - sn_customerservice_manage source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html
upvoted 1 times
...
SkillnowTraining
11 months, 3 weeks ago
Selected Answer: AB
AB is correct
upvoted 3 times
...
NokoNice
1 year, 1 month ago
Selected Answer: AB
AB is correct
upvoted 4 times
...
Lucky62
1 year, 5 months ago
Selected Answer: AB
A and B
upvoted 4 times
...

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A (35%)
C (25%)
B (20%)
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