Dynamic related records: Display related records in the Contextual side panel in CSM Configurable Workspace that dynamically change based on the context of the current record or playbook activity.
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/csm-contextual-related-records.html
Answer: C. Dynamic Related Records
Explanation: "This feature displays related records that dynamically change based on the context of the current record or playbook activity."
Source: https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/csm-playbooks-viewing-rel-records.html
C is correct.
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/csm-playbooks-viewing-rel-records.html
Correct Ans.
https://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/csm-playbooks-viewing-rel-records.html
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