OOB Social media components supported by servicenow are Facebook and Twitter.We can communicate by using these channels if social profile captured on the case form.
Hence LinkedIn is NOT available OOTB
how are you highly voted and have 7 upvotes the answer is C linkedin it even saids it on the docs? like jeesus half the answers on here are wrong from people being fools i hope you all fail for spreading misinformation constantly
None of these social media channels (Facebook, Twitter, LinkedIn) are available out-of-the-box in ServiceNow. They can be implemented, but they are not set up by default.
Customer service managers can create one or more social profiles for a user by recording a user's social profile information on a specific social media channel such as Twitter or Facebook. Managers can create social profiles for accounts, contacts, and consumers from the Social Profiles related list on the entity form. Agents have read-only access to these profiles.
Social Media Integration is provided with CSM by defaut : https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/social-media-integration.html
Contrary to some may think, no documentation provide the explicite channels created ("such as" is not a defined list). But going in the Lab Instance during the studies, and looking at the channel table (sn_app_cs_social_social_channel) gives the answer : C
Even better way is to install CSM on the developer instance.
By the way, the CHANNELS exists, but not the INTEGRATION.
You still need to use IntegrationHub spokes to connect with Twitter, Facebook and all other medias.
Answer: C. LinkedIn
Explanation: "Customer service managers can create one or more social profiles for a user by recording a user's social profile information on a specific social media channel such as Twitter or Facebook." LinkedIn is not mentioned
source: https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/social-media-integration.html
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