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Exam CIS-CSM topic 1 question 28 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 28
Topic #: 1
[All CIS-CSM Questions]

Which social media channels are NOT available out-of-box?

  • A. Facebook
  • B. Twitter
  • C. LinkedIn
  • D. All of the above
  • E. None of the above
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

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Chosen Answer:
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RahulBhor
Highly Voted 1 year, 11 months ago
OOB Social media components supported by servicenow are Facebook and Twitter.We can communicate by using these channels if social profile captured on the case form. Hence LinkedIn is NOT available OOTB
upvoted 14 times
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RahulBhor
Highly Voted 1 year, 11 months ago
Selected Answer: D
This should be correct
upvoted 9 times
halflife7
1 year, 4 months ago
how are you highly voted and have 7 upvotes the answer is C linkedin it even saids it on the docs? like jeesus half the answers on here are wrong from people being fools i hope you all fail for spreading misinformation constantly
upvoted 9 times
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mabobora
Most Recent 6 months ago
No social media channel is ootb, the fields commented below for Facebook and Twitter do not means the integration is out-of-the-box, it is not.
upvoted 2 times
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netvision_g
8 months, 3 weeks ago
Selected Answer: C
Customer service managers can create one or more social profiles for a user by recording a user's social profile information on a specific social media channel such as Twitter or Facebook. Managers can create social profiles for accounts, contacts, and consumers from the Social Profiles related list on the entity form. Agents have read-only access to these profiles.
upvoted 1 times
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singharmeet
11 months, 1 week ago
Selected Answer: C
Only Facebook ad Twitter are OOB
upvoted 2 times
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De60
11 months, 3 weeks ago
I agrre with Damien .. I feel FB and Twitter
upvoted 2 times
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mrcharli66
11 months, 3 weeks ago
Selected Answer: C
LinkedIn
upvoted 2 times
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KiwiJuice72
12 months ago
Selected Answer: C
Tried in PDI. Only Facebook and Twitter are available OOB.
upvoted 2 times
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DamienC
1 year ago
Selected Answer: C
Social Media Integration is provided with CSM by defaut : https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/social-media-integration.html Contrary to some may think, no documentation provide the explicite channels created ("such as" is not a defined list). But going in the Lab Instance during the studies, and looking at the channel table (sn_app_cs_social_social_channel) gives the answer : C Even better way is to install CSM on the developer instance.
upvoted 2 times
DamienC
1 year ago
By the way, the CHANNELS exists, but not the INTEGRATION. You still need to use IntegrationHub spokes to connect with Twitter, Facebook and all other medias.
upvoted 3 times
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sblancodiaz
1 year ago
Selected Answer: E
E is correct. https://www.servicenow.com/community/csm-forum/csm-social-media/m-p/377149
upvoted 1 times
DamienC
1 year ago
Refer to a 2018 post is not really ideal...
upvoted 1 times
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sephereth
1 year, 1 month ago
Selected Answer: C
Answer: C. LinkedIn Explanation: "Customer service managers can create one or more social profiles for a user by recording a user's social profile information on a specific social media channel such as Twitter or Facebook." LinkedIn is not mentioned source: https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/social-media-integration.html
upvoted 2 times
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NokoNice
1 year, 1 month ago
Selected Answer: C
C is correct
upvoted 2 times
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Mannnpsk
1 year, 2 months ago
Selected Answer: C
C is correct
upvoted 3 times
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whoismikejones
1 year, 3 months ago
Twitter and Facebook are the only two social media platforms rn
upvoted 2 times
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Lucky62
1 year, 5 months ago
Selected Answer: C
C is correct
upvoted 4 times
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jain25rajesh
1 year, 6 months ago
Linkedin as per servicenow not supported OOB - https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/social-media-integration.html
upvoted 3 times
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_ThePhoenix_
1 year, 10 months ago
Selected Answer: C
Correct answer is C
upvoted 5 times
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