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Exam CIS-CSM topic 1 question 40 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 40
Topic #: 1
[All CIS-CSM Questions]

What is required to synchronize fields from a parent to a child case(s)?

  • A. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
  • B. Major Issue Management needs to be installed and certain properties enabled
  • C. No action required, this is a standard Customer Service Management feature
  • D. The role of sn_customerservice.customer_case_manager must be assigned
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by RahulBhor at Dec. 8, 2022, 10:34 a.m.

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RahulBhor
Highly Voted 1 year, 11 months ago
Selected Answer: B
This should be the correct one
upvoted 8 times
...
Raghav_Chaudhary
Most Recent 1 month, 2 weeks ago
B is correct
upvoted 1 times
...
sephereth
1 year, 1 month ago
Selected Answer: B
Answer: B. Major Issue Management needs to be installed and certain properties enabled Explanation: "Configure the major issue management system properties to enable synchronization between major cases and associated child cases." Source: https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html
upvoted 3 times
...
NokoNice
1 year, 1 month ago
Selected Answer: B
B is correct
upvoted 2 times
...
EspindolaGomes
1 year, 4 months ago
Selected Answer: B
most right ans
upvoted 2 times
...
saurabh989
1 year, 4 months ago
Given answer is right. https://www.servicenow.com/community/csm-forum/what-is-required-to-synchronize-parent-to-child-cases-s-in-csm/m-p/379067
upvoted 1 times
...
stophs
1 year, 5 months ago
Selected Answer: B
b is correct https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html
upvoted 3 times
...

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