Exam CIS-CSM topic 1 question 36 discussion

This should be correct

D is correct

D is correct Enable the Follow the sun check box on the Customer Service case form by setting the value of the property sn_customerservice. FTS_flag_enabled to true.

Enable the Follow the sun check box on the Customer Service case form by setting the value of the property sn_customerservice.FTS_flag_enabled to true. Configure the form layout to add this field to the Case form. https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseForm.html

D is correct as of now, just checked the doc here: https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseForm.html

https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseForm.html

B is actually the correct answer as you dont have to add it to the form which is what is mentioned in the labs etc idk why all these guys have commented the wrong answer lmao please upvote so other people can be saved

is the right ans

D is the correct one https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseForm.html

In the fundamentals course, there is a lab where you are required to add this field to the form and enable it. Therefore, the option D is the one that makes most sense.