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Exam CIS-CSM topic 1 question 156 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 156
Topic #: 1
[All CIS-CSM Questions]

Which of the following are correct for parent/child synchronization? (Choose two.)

  • A. Multiple child cases can be managed from a parent case as in Major Issue Management
  • B. The Administrator can choose which fields to synchronize from parent to child cases
  • C. Parent to child cases can be synchronized regardless of which state the case is in
  • D. The property to synchronize parent to child cases is automatically enabled
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Suggested Answer: AB 🗳️
by RahulBhor at Dec. 8, 2022, 10:26 a.m.

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_ThePhoenix_
Highly Voted 1 year, 10 months ago
Selected Answer: AB
I believe the correct answer should be A and B
upvoted 5 times
...
netvision_g
Most Recent 8 months, 3 weeks ago
Selected Answer: AB
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html
upvoted 1 times
...
NokoNice
1 year ago
Selected Answer: AB
AB is correct https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html
upvoted 2 times
...
Lucky62
1 year, 4 months ago
Selected Answer: AB
AB correct
upvoted 2 times
...
AndreRibeiro7
1 year, 9 months ago
Selected Answer: AB
The correct answer is A and B.
upvoted 3 times
...
RahulBhor
1 year, 10 months ago
Ans should be B and D: refer - https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/task/config-major-case-synchronization.html
upvoted 3 times
abrakadabrek
1 year, 9 months ago
I think you are wrong because synchronization fails on Resolved, Closed and Cancelled state...
upvoted 4 times
...
...
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C (25%)
B (20%)
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