The Social Logs related list captures the details of social media conversations.
Social Logs
[sn_app_cs_social_social_log]
Stores the details of social media conversations related to cases.
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/social-media-integration.html
C is Correct.
https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/social-media-integration.html
Ans should be C - Social Logs
Any communication with customers or consumers that takes place through social media is recorded on the Case form in the Social Logs related list.
https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/social-media-integration.html
upvoted 4 times
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