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Exam CIS-CSM topic 1 question 158 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 158
Topic #: 1
[All CIS-CSM Questions]

Once a major case candidate is approved a major case is created. What then happens to the customer case?

  • A. The customer case becomes a child case of the major case
  • B. The customer case will be automatically closed
  • C. The customer case becomes the parent case of the major case
  • D. The customer case will automatically be related to a problem
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Suggested Answer: A 🗳️

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RahulBhor
Highly Voted 1 year ago
Ans should be A. Refer the following document - and check the statement - https://docs.servicenow.com/bundle/quebec-customer-service-management/page/product/customer-service-management/task/approve-reject-major-case-candidate.html {If the candidate case was proposed from an existing case, a major case is created and the candidate case becomes a child case of that major case.}
upvoted 8 times
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CLowe
Most Recent 3 weeks, 1 day ago
Selected Answer: A
A is correct
upvoted 2 times
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Scarfed
1 month, 4 weeks ago
Selected Answer: A
A is correct
upvoted 3 times
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NokoNice
2 months, 1 week ago
Selected Answer: A
A is correct. If the candidate case was proposed from an existing case, a major case is created and the candidate case becomes a child case of that major case. If the candidate case was created directly, the candidate case becomes the major case.
upvoted 3 times
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Lucky62
6 months, 1 week ago
Selected Answer: A
A correct
upvoted 3 times
...
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