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Exam CIS-CSM topic 1 question 159 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 159
Topic #: 1
[All CIS-CSM Questions]

What are the types of units used to measure entitlements? (Choose two.)

  • A. Hours
  • B. Contract
  • C. Cost
  • D. Case
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Suggested Answer: AD 🗳️
by RahulBhor at Dec. 8, 2022, 10:09 a.m.

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netvision_g
8 months, 2 weeks ago
Selected Answer: AD
Entitlements are counted on a per unit basis. The Unit field on the Service Entitlement form defines the unit type, either cases or hours. Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/configure-csm-entitlements.html
upvoted 2 times
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NokoNice
1 year ago
Selected Answer: AD
AD is correct. Entitlements are counted on a per unit basis. The Unit field on the Service Entitlement form defines the unit type, either cases or hours.
upvoted 3 times
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RahulBhor
1 year, 10 months ago
Correct Ans - https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/task/configure-csm-entitlements.html
upvoted 3 times
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