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Exam CIS-CSM topic 1 question 43 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 43
Topic #: 1
[All CIS-CSM Questions]

Information in the Case Field ‘Contact’ is copied to which Incident Field?

  • A. Contact
  • B. User
  • C. Customer
  • D. Caller
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by RahulBhor at Dec. 8, 2022, 7:42 a.m.

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RahulBhor
Highly Voted 1 year, 11 months ago
Selected Answer: D
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0817494
upvoted 10 times
...
RahulBhor
Highly Voted 1 year, 11 months ago
it should be caller
upvoted 9 times
...
Raghav_Chaudhary
Most Recent 1 month, 2 weeks ago
D is correct
upvoted 1 times
...
NokoNice
1 year, 1 month ago
Selected Answer: D
D is correct. Contact is mapped to the caller field
upvoted 2 times
...
EspindolaGomes
1 year, 4 months ago
Selected Answer: D
explanation: https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/reference/csm-integration-sm-incident.html
upvoted 2 times
...
buppi
1 year, 7 months ago
Selected Answer: D
Caller
upvoted 1 times
...

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Community vote distribution
A (35%)
C (25%)
B (20%)
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