ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?
Social Profile is correct because the question asks where shall we store the customer´s twitter profile details, meaning, their profile URL, id, etc. And this information is not stored on the consumer table, but the Social Profile table.
https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/social-media-integration.html
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RahulBhor
Highly Voted 1 year, 11 months agomabobora
Most Recent 6 months agoNokoNice
1 year, 1 month agoRahulBhor
1 year, 11 months ago