If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?
A.
The agent is prompted to select the Assignment group
B.
The Assignment group field is populated with agent’s user group
C.
An error is displayed indicating the Assignment group field must be populated before executing the Assign to me UI action
Correct
Textbook Tokyo P289
2. If the Assignment group is empty and you are a member of a single group, the Assignment group field is filled in and the record is assigned to you.
servicenow.read.inkling.com
IT Service Management (ITSM) Implementation On Demand
Module 5.4: Incident Management
Page: Assignments
Answer is B
However, this question has a "s" on the word "group", making it "groups", and that confused me initially.
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