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IT Service Management (ITSM) Implementation On Demand
Module 7.2 Change Management
Page: Unauthorized Change Request
Answer is A & D
Source: /nav_to.do?uri=unauth_chg_prop.do?sys_id=bdaaf92f231650101488dc1756bf6543
Available settings:
* Checkbox "Enable event processing": Create an unauthorized change when the 'ci.change.unplanned' event is queued. Answer A. It should be mentoined that creation of CHG is via event.
* Slushbucket "CI class inclusion": Include these configuration item classes. Answer D.
A D as for product documentation.
Use the Unauthorized Change Properties page to enable or disable the unauthorized change capability, and to configure the criteria for additional unauthorized change properties.
From this properties page, you can control the capabilities, such as:
Enabling or disabling the creation of unauthorized change requests when receiving the ci.change.unplanned event.
Configuring the type of change requests, which are valid, and fall into the unauthorized change category.
Configuring a quiet time, whereby, if there is a repeated change to a CI that has been flagged previously, another unauthorized change is not created within that time period.
Configuring the interval frequency for detection.
Including a CI class for the change request that must be monitored.
From the book:
Use the Unauthorized Change Properties page to control capabilities, such as:
- Enabling or disabling the creation of unauthorized change requests when receiving the ci.change.unplanned event.
- Configuring a quiet time, whereby, if there is a repeated change to a CI that has been flagged previously, another unauthorized change is not created within that time period.
- Configuring the interval frequency for detection.
- Including CI class(es) for the change request that must be monitored.
Enabling or disabling the creation of unauthorized change requests when receiving the ci.change.unplanned event.
Configuring the type of change requests, which are valid, and fall into the unauthorized change category.
Configuring a quiet time, whereby, if there is a repeated change to a CI that has been flagged previously, another unauthorized change is not created within that time period.
Configuring the interval frequency for detection.
Including a CI class for the change request that must be monitored
1. Enable event processing
2. Notification ignored period
3. Change Request Query
4. CI Class inclusion
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