Exam CIS-ITSM topic 1 question 26 discussion

BD is correct. ITSM Implementation ebook page (337)

BD is correct

IT Service Management (ITSM) Implementation On Demand Module: 6.1 Architectural Overview Page: Platform Roles Answer BD

1) Communicate a fix: Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/problem-management/task/communicate-a-fix.html Role required: admin, problem_admin, problem_manager or problem_coordinator 2) Communicate workaround: Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/problem-management/task/communicate-workaround.html Role required: admin, problem_admin, problem_manager or problem_coordinator

After you have completed root cause analysis of a problem and have come up with a resolution or fix for that problem, submit change requests to get the problem fixed. Documenting and communicating fix helps user to know the solution to a problem. Before you begin Role required: admin, problem_admin, problem_manager or problem_coordinator

Communicate workaround for Problem: Role required: admin, problem_admin, problem_manager or problem_coordinator https://docs.servicenow.com/csh?topicname=communicate-workaround.html&version=latest

AB - itil_admin can do most functions, and problem_coordinator does a lot of the high end problem functions

From the book: Communicate workaround, fix can be done by the admin, problem_admin, problem_manager and problem_coordinator roles

As pert Problem Management platform roles matrix

BD are correct - from the documentation: Role required: admin, problem_admin, problem_manager or problem_coordinator

BD are correct

problem_coordinator , problem_manager and problem_admin.

problem_coordinator , problem_manager and problem_admin.

B,D is right

Correct Answer : BD

Those UI actions have a problem_coordinator role requirement. The role can be also inherited from problem_manager and problem_admin.

It's B and D