1) Communicate a fix:
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/problem-management/task/communicate-a-fix.html
Role required: admin, problem_admin, problem_manager or problem_coordinator
2) Communicate workaround:
Source: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/problem-management/task/communicate-workaround.html
Role required: admin, problem_admin, problem_manager or problem_coordinator
After you have completed root cause analysis of a problem and have come up with a resolution or fix for that problem, submit change requests to get the problem fixed. Documenting and communicating fix helps user to know the solution to a problem.
Before you begin
Role required: admin, problem_admin, problem_manager or problem_coordinator
Communicate workaround for Problem:
Role required: admin, problem_admin, problem_manager or problem_coordinator
https://docs.servicenow.com/csh?topicname=communicate-workaround.html&version=latest
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