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Exam CIS-ITSM topic 1 question 39 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 39
Topic #: 1
[All CIS-ITSM Questions]

Roles control which users can perform which actions on a change record. What are actions, which cannot be performed by anyone, even an administrator? (Choose two.)

  • A. Update Change Type on an existing change record
  • B. Delete a Change record
  • C. Delete a Standard Change Template
  • D. Delete CAB Definition
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Suggested Answer: AC 🗳️

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Chosen Answer:
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Viperous
Highly Voted 1 year, 4 months ago
Selected Answer: AC
ITSM Tokyo book p. 391.
upvoted 6 times
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865af41
Most Recent 3 weeks, 2 days ago
Selected Answer: AC
IT Service Management (ITSM) Implementation On Demand Module 7.2 Change Management Page: Use Case Diagram (Change)
upvoted 1 times
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Manny1218
5 months, 1 week ago
Selected Answer: AC
IT Service Management (ITSM) Implementation On Demand Module 7.2 Change Management Page: Change Management Platform Roles Answer is A & C. The Admin can delete a change record and delete a CAB Definition.
upvoted 1 times
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3ae3db4
9 months, 3 weeks ago
Vancouver p.385
upvoted 2 times
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3ae3db4
9 months, 3 weeks ago
Vancouver ebook: delete change=admin, itil, itil_admin. Delete cab definition=admin.
upvoted 1 times
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be9c2c8
10 months, 1 week ago
Selected Answer: AC
ITSM Book confirmed as Viperous and chessiflife said
upvoted 1 times
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chessiflife
10 months, 2 weeks ago
Selected Answer: AC
If you have read.inkling access to ITSM Implementation Fundamentals, search for: Use case diagram (Change). The note at the top of the page clearly states, "No role or user has the ability to update the change type or model on an existing record, or the ability to delete a standard change proposal"
upvoted 3 times
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Sandyjossan20
11 months, 1 week ago
AC is correct
upvoted 2 times
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Fishik
11 months, 1 week ago
Selected Answer: AC
As per book
upvoted 2 times
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teleblazer
1 year ago
BD - To maintain integrity you can't just delete the definitions or change records
upvoted 1 times
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sNowReggie
1 year, 1 month ago
Selected Answer: AC
p385 Utah
upvoted 1 times
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SAMSAM_01
1 year, 3 months ago
Selected Answer: AC
P 392 ITSM TOKYO Book
upvoted 1 times
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Dela803
1 year, 4 months ago
A&C. Page391
upvoted 3 times
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NowExam
1 year, 4 months ago
AC. p391 ITSM-Impl-Tokyo
upvoted 2 times
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WIM_SN
1 year, 5 months ago
Selected Answer: AC
Confirmed on lab instance
upvoted 3 times
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subhadeep_ghosh
1 year, 6 months ago
Selected Answer: AC
Change Type of an existing change can never be updated even with admin rights. It is always read-only field and it references from the change model table. Standard change templates cannot be deleted by admin, however you can add new templates.
upvoted 3 times
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MarlyB
1 year, 6 months ago
Selected Answer: AC
From the book: No role or user has the ability to update the change type or model on an existing record, or the ability to delete a standard change proposal In the roles overview it is stated that admin users can delete a CAB definition
upvoted 2 times
MarlyB
1 year, 6 months ago
The roles overview also states that admin and itil_admin users can delete a change record
upvoted 1 times
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C (25%)
B (20%)
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