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Exam CSA topic 1 question 123 discussion

Actual exam question from ServiceNow's CSA
Question #: 123
Topic #: 1
[All CSA Questions]

On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?

  • A. Can Contribute
  • B. Cannot Author
  • C. Cannot Contribute
  • D. Cannot Write
  • E. Read Only
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

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skibumvermont
2 weeks, 1 day ago
Selected Answer: C
Answer for Washington DC release is A https://www.servicenow.com/docs/csh?topicname=user-access-knowledge.html&version=latest
upvoted 1 times
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AJE68
4 months, 4 weeks ago
Selected Answer: A
There is only a "Can Contrubute" tab on the knowledge base record. So answer A might be the only suitable option.
upvoted 1 times
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PeterK0
10 months, 4 weeks ago
for some reason in both work and personal development instances i have only can contribute and can read tabs... is there any way to reveal the other options or they are not available since tokyo version ?
upvoted 2 times
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NunoOSilva
1 year, 4 months ago
Selected Answer: C
User criteria definitions User criteria Result Cannot Contribute Cannot contribute (that is can't create, modify, or retire) knowledge articles within a knowledge base. The Cannot Contribute user criteria is available only for knowledge bases. Can Contribute Can contribute (that is can view, create, modify, or retire) knowledge articles within a knowledge base. The Can Contribute user criteria is available only for knowledge bases. Cannot Read At the knowledge base level, cannot view knowledge articles within a knowledge base. At the knowledge article level, cannot view a knowledge article. Can Read At the knowledge base level, can view knowledge articles within a knowledge base. At the knowledge article level, can view a knowledge article.
upvoted 2 times
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jQuerin
1 year, 9 months ago
Selected Answer: C
just checked it on my personal instance, C is correct
upvoted 1 times
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MacGyver4th
1 year, 10 months ago
Selected Answer: C
This explains why the answer is C https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/user-access-knowledge.html
upvoted 3 times
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Spiderman5000
1 year, 11 months ago
Selected Answer: C
"Cannot Contribute" is hidden by default. Configure - Related Lists to show it.
upvoted 1 times
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saiakhilpalle
2 years ago
C is correct
upvoted 1 times
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4learning2u
2 years ago
Selected Answer: C
The correct answer is C Note: If the related lists aren't visible, configure the Knowledge form to display them.
upvoted 1 times
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zetrooo
2 years ago
Its C https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html
upvoted 1 times
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gottapass1sttry
2 years ago
The correct answer is A. Just verified this in two different developer instances.
upvoted 3 times
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Philippvs
2 years ago
Selected Answer: D
https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/task/t_LimitKBAccessToInternalUsers.html
upvoted 2 times
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Faithye
2 years, 1 month ago
For this cannot contribute seems right
upvoted 1 times
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Faithye
2 years, 1 month ago
Read only!
upvoted 1 times
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C (25%)
B (20%)
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