Exam CSA topic 1 question 123 discussion

C https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html Note: If the related lists aren't visible, configure the Knowledge form to display them. (Cannot Contribute and Cannot Read)

Answer for Washington DC release is A https://www.servicenow.com/docs/csh?topicname=user-access-knowledge.html&version=latest

There is only a "Can Contrubute" tab on the knowledge base record. So answer A might be the only suitable option.

for some reason in both work and personal development instances i have only can contribute and can read tabs... is there any way to reveal the other options or they are not available since tokyo version ?

User criteria definitions User criteria Result Cannot Contribute Cannot contribute (that is can't create, modify, or retire) knowledge articles within a knowledge base. The Cannot Contribute user criteria is available only for knowledge bases. Can Contribute Can contribute (that is can view, create, modify, or retire) knowledge articles within a knowledge base. The Can Contribute user criteria is available only for knowledge bases. Cannot Read At the knowledge base level, cannot view knowledge articles within a knowledge base. At the knowledge article level, cannot view a knowledge article. Can Read At the knowledge base level, can view knowledge articles within a knowledge base. At the knowledge article level, can view a knowledge article.

just checked it on my personal instance, C is correct

This explains why the answer is C https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/user-access-knowledge.html

"Cannot Contribute" is hidden by default. Configure - Related Lists to show it.

C is correct

The correct answer is C Note: If the related lists aren't visible, configure the Knowledge form to display them.

Its C https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html

The correct answer is A. Just verified this in two different developer instances.

https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/task/t_LimitKBAccessToInternalUsers.html

For this cannot contribute seems right

Read only!