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Exam CSA topic 1 question 114 discussion

Actual exam question from ServiceNow's CSA
Question #: 114
Topic #: 1
[All CSA Questions]

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.
✑ For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
✑ For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

  • A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
  • B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
  • C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
  • D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by bagoly at Sept. 19, 2022, 7:57 a.m.

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bagoly
Highly Voted 2 years, 2 months ago
Selected Answer: B
I don't get it, why the answer C is, why should be a parent-child relationship established? I've tested it, the catalog item can be added to both catalogs.
upvoted 9 times
foolishsoul4556
2 years, 1 month ago
I agree with you are saying, what is the point in creating parent catalog? When the two individual catalogs might have other purposes than this one situation.
upvoted 4 times
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foolishsoul4556
Highly Voted 2 years, 1 month ago
Selected Answer: B
Correct
upvoted 6 times
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ba14741
Most Recent 8 months ago
Selected Answer: B
B is correct
upvoted 1 times
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PinkAndBlack
1 year, 5 months ago
Selected Answer: B
B is correct
upvoted 1 times
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PinkAndBlack
1 year, 5 months ago
In my opinion the correct answer is B. https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/task/t_DefineACatalogItem.html
upvoted 1 times
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Spiderman5000
1 year, 10 months ago
Selected Answer: B
In Tokyo, the catalog item can be associated with more than one catalog. Open a catalog item, scroll to the bottom reference list, select Catalog tab, add multiple catalog references. Maybe the design changed since this question was added?
upvoted 2 times
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C (25%)
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