Got this at the exam today and actually wrote a comment at the end of the exam when I was given the opportunity. I have difficulties figuring out the question itself:
- The question does indeed state "...Return the instance...", to the letter.
- What on Earth is "Return the instance" ? Is it a typo for "Return TO the instance" (the original one) ?
- "Return TO the instance" to me would definitely mean answering "End Impersonation"
- "Return THE instance" could mean anything (unless it's a specific technical term). And it could, in this case, be answer D.
I did choose "End Impersonation", but I was really hesitating. I passed the exam, but am not sure at all what the correct answer was to this question.
Speaking of which - this exam was way easier than the first one which I failed. I failed on Nov 17, not sure what happened then but I got questions that I have never seen or thought of.
Note: When you attempt to impersonate a user who is locked out or is inactive, the system forces a logout after you generate an event or click a link. All changes made while using impersonation affect the current session. Make sure you properly logout, then login after impersonation is completed.
https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html
Correct answer is C. In some cases, impersonating a user might cause an issue that makes it difficult to switch back so it’s best to return to the user and log back in.
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