Exam CSA topic 1 question 87 discussion

B is wrong. The manager clearly has ITIL role if he can see "Service Desk > My Groups Work list." The correct answer is D> Once he is a member of the groups, he can see the work assigned to the group that is unassigned

I would say A — the reason he's not seeing the tasks that they're working on is because the My Groups Work only shows tasks that are unassigned. If the team members are actively working on the tasks, then the manager won't see anything in this section. I'm assuming the first sentence makes it clear he belongs to the appropriate groups, but it's definitely a tricky one where multiple responses could work.

A is my option

This question is a trap, is the same question in Exam Topics #197, be careful, in this case the answer is A but in the question #197 the answer is D https://www.examtopics.com/discussions/servicenow/view/84974-exam-csa-topic-1-question-197-discussion/

Its A. Straight from the online course book: Note: My Groups Work includes any work assigned to the group(s) you are a member of, but have not been assigned to a specific person.

For me it's D

D is correct

Once he is a member of the groups, he can see the work assigned to the group that is unassigned

The answer should be D. The user applying a filter in the Tasks table where Assignment group is either Network or Hardware, this suggests that the tasks are filtered based on these assignment groups. In this context, the correct option would likely be: D. The manager is not a member of the Network and Hardware groups. If the manager is not a member of the Network and Hardware groups, they might not have visibility into the tasks assigned to those groups, especially if a filter is applied explicitly based on these assignment groups.

I tested it in my instance just now. If the user has the itil role, the tasks assigned to the group appear, regardless if the task is assigned or if the manager is the member of the group. If the user does not have the itil role, the menu "My Groups Work" does not appear at all. So, D is not correct, because the group membership isn't needed, the itil role does the trick. B is not correct, because without the itil role, the list is not accessible at all. A is not correct, because with the itil role, all tasks appear.

Whoever saying D doesn't understand correctly. If he is not part of the group how could the filter fetch the groups as posted in the snap. A is the correct answer.

Hi, I tested the whole flow of the question for B- If the manager is able to see the "MY Groups Work" module in the navigator that means he is having itil role. that means B is wrong for A- A is correct statement but is not addressing the issue. It is not the cause. because when I assigned the manager as a group member the task started to show on the list. one more thing The "My Groups Work" module shows the tasks that are assigned to a group that logged in user is part of, doesn't matter if he is manager of the group or not. for D- As I said The "My Groups Work" module show the tasks that are assigned to a group that logged in user is part of. and when I added the manager to the groups member, Its started showing the tasks in the 'MY Groups Work".

d is correct

Can the moderator delete or reject my previous comment? Upon more consideration I've changed my answer. A) Correct. Only unassigned work shows so, if all work for the group is assigned, My Groups Work will have nothing to display. See my answer to D for why the filter doesn't matter. B) Incorrect. User has to have the ITIL role to get to this part of ServiceNow. C) Incorrect. D) Incorrect. My Groups Work will show any record the user has read permissions for (ITIL defaults to read all tasks), even if the user is not part of that group and cannot view the contents. I've tested this by modifying the filter to an Assignment Group that I'm not a part of and can see the task details but not access the contents. E) Incorrect. My Groups Work is available even if a user isn't the Manager so this is irrelevant.

A) Incorrect. Just open My Groups Work in a production or the dev instance, it shows all work in the group whether assigned or not. B) Incorrect. User has to have the ITIL role to get to this part of ServiceNow. C) Incorrect. D) Correct. My Groups Work only shows work in the Groups that the use is a member of so not being able to see that Groups work means the user is not part of that Group. E) Incorrect. My Groups Work is available even if a user isn't the Manager so this is irrelevant.

D is correct

D is correct