Exam CSA topic 1 question 125 discussion

From the ebook, chapter 5.1: Knowledge mangers can define knowledge categories to pre-populate the list of available categories, and knowledge contributors can select categories, and add or edit categories, if enabled, for a Knowledge base. B for sure, D is questionable but the only other answer which would fit

Options B and D are the only valid roles listed, however, only Knowledge Managers may modify knowledge base categories. KCS Contributors may create and validate knowledge articles in their area as assigned only. See all versions of SNow document on Knowledge Management Roles: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html

I think this question is incorrect. There's really only one correct answer and it's D. In the SN Administration Fundamentals - Vancouver, page 224 there's a Knowledge Management RACI Chart at the bottom of the page. In there the Action called Modify Knowledge Base: Categories, article validity, icon, workflow, etc - This action can be performed only by the admin, knowledge_admin and knowledge_manager. Knowledge Author, Knowledge Controller, Knowledge Category Manager, Knowledge Submitters, Knowledge Owners and Knowledge Taxonomy Owner, are not SN knowledge roles at all, based on the RACI. They're not mentioned there. Knowledge Contributor - as per the RACI - can create, update, modify, and view knowledge ARTICLES, but has NO permissions to modify Knowledge Categories as the question here asks. Hence really only Admin, Knowledge Admin and Knowledge Manager can modify a knowledge Category, and of the 3 only Knowledge Manager exists in the answer choices.

Correct answer BD

Correct Answer is B,D

A: https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/use/using-lists/task/t_EditMultRecUsingListEditor.html E: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/using-lists/task/t_EditMultiRecUsingEditingForm.html

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html

BD correct

Knowledge contributors can create and edit knowledge articles within a knowledge base to share information across your organization. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/task/create-knowledge-article.html As a knowledge manager, you can assign other managers, define category structures, configure which users can read and contribute articles, move and pin articles, and modify most fields on the Knowledge Base form. You can also approve the publishing or retiring of knowledge articles in those knowledge bases. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/concept/c_KnowledgeManager.html