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Exam CSA topic 1 question 105 discussion

Actual exam question from ServiceNow's CSA
Question #: 105
Topic #: 1
[All CSA Questions]

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

  • A. Make sure the latest flows are activated.
  • B. Use the instance Incognito setting to quickly toggle between requester and approver.
  • C. Impersonate the requester to ensure the form works.
  • D. Make sure the requester's user record has a manager specified.
  • E. Create and select your Testing Update Set, before starting the test cases.
  • F. Use your Admin account, so you can approve the items quickly.
Show Suggested Answer Hide Answer
Suggested Answer: ACD 🗳️

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MattMeyer2022
Highly Voted 2 years, 3 months ago
Selected Answer: CDF
The correct answers are C, D and F FYI -- Answer E is wrong. I don't think there is something called a Testing Update set, and if there is, there is no need to use it when testing a catalog item.
upvoted 9 times
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PLiza2
Highly Voted 1 year, 10 months ago
A is for sure one of the correct answers. Can't test the flow without Activating it. Just follow the steps in the lab 4.3 of SN Administration Fundamentals course e-book. Also C, is correct based on the steps in the LAB. D makes sense since there is Manager approval involved. B - there is no such thing as Instance Incognito Mode, E - there is no Testing Update Set
upvoted 8 times
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JuanSP
Most Recent 1 month, 3 weeks ago
Selected Answer: ACD
ACD is correct
upvoted 1 times
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Nexfo
4 months ago
Selected Answer: ADE
ACD is correct
upvoted 1 times
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naab143
6 months, 2 weeks ago
The best practices to follow when testing a catalog item with a manager approval flow are: A. Make sure the latest flows are activated. Ensuring that the latest approval flows are activated helps ensure that any recent changes or updates to the approval process are reflected in the testing. C. Impersonate the requester to ensure the form works. Impersonating the requester allows you to test the catalog item from the perspective of the end-user, ensuring that the form functions correctly and provides a seamless user experience. D. Make sure the requester's user record has a manager specified. Ensuring that the requester's user record has a manager specified is essential for triggering the manager approval flow correctly. Without a specified manager, the approval process may not function as intended. These practices ensure that the catalog item and its associated approval flow are thoroughly tested and function correctly in a real-world scenario.
upvoted 7 times
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ba14741
8 months ago
Selected Answer: ACD
ACD are correct
upvoted 3 times
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2pagesServiceNowSolutions
8 months, 1 week ago
When testing a catalog item, having a manager approval flows, which of these ***best practices*** would you follow? (Choose three.) A (Probably) assuming you are testing that version...the latest version is actually in dev...mid dev maybe??? B (nonsense answer, just ignore this) C (YES) you have to test as the user, admin and dev may have access to tables that ACLs mean reference fields don't work for a user who does not have access. D (YES) if you're dot walking from who the requester is/or for you need the manager field populated otherwise teh approval you are testing won't work! E (Maybe) you test the update set on transfer to other environments, we're not sure if we're testing in early development...in the DEV environment, that being the case A is valid too? F (NO! )the clue here is "Best practices" and for the same reason as C admin to approve is a good and quick idea...but is it testing the approver? hoes the manager have approver licence? Therefore the correct 3 best answers are A,C,D
upvoted 3 times
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38d386e
9 months, 1 week ago
ACD. F is wrong because there isn't an "Admin account" role.
upvoted 4 times
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Adamkrt
9 months, 1 week ago
Selected Answer: ACD
ACD are most logical
upvoted 3 times
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PeterK0
9 months, 3 weeks ago
Selected Answer: ACD
ACD because only those options contains words like "make sure", "to ensure" :DD
upvoted 3 times
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Zippy59
10 months, 3 weeks ago
F is clearly wrong as it invalidates your testing - you are not testing a true-to-life scenario.
upvoted 2 times
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Certs_Hub
10 months, 3 weeks ago
A, C, D are correct option. Make sure latest flows are activated. Impersonate the requester to ensure the form works. Make sure the requester's user record has a manager specified:
upvoted 3 times
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Joe15
11 months, 1 week ago
Selected Answer: CDF
A is ambigous. B and E are wrong
upvoted 1 times
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GoldBear
12 months ago
Selected Answer: ACD
ACD is correct. A - The flow must be active C - Impersonate the Requester to make sure they can create the Trigger for the Flow D - The Flow requires a Manager to send the notification so the requester needs to have a manager assigned.
upvoted 2 times
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Arun005
1 year ago
Selected Answer: ACD
ACD is correct since the question is best practice.
upvoted 1 times
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RogerW
1 year, 1 month ago
I don't believe it can be C, D, and F. If you pick D (Make sure the requester's user record has a manager specified), why pick F (Use your Admin account, so you can approve the items quickly). By using your Admin account, what is the purpose of having a manager specified. Also depending on how your approval is process setup, an Admin may not have the privilege to approve. I believe it must be A, C, D.
upvoted 2 times
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PappyFox
1 year, 2 months ago
ACD It must be!
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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