Exam CSA topic 1 question 118 discussion

E takes you to create a report. B takes you to a ServiceNow document. Remember, you are an admin in this scenario.

In a real world scenario where the individual has never built reports before B. Reports>Getting Started would be the best course of action because the individual would need to learn how to build reports. These questions aren't really clear with the scenario based ones such as this one. Coming from real world experiences I always suggest that a person learn about reporting before trying to feel their way through understanding how to build a report. My guess would be E is the expected answer even though it's not practical if someone has never built a report before. I wish ServiceNow would eliminate questions like this.

Answer should be E

E should be the answer.

E. https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/reporting/task/t_CreateYourOwnReport.html

This seems to be logical

E. Reports > Create New This option allows the analyst to create a new report directly from the Reports module. They can configure and customize the report based on their requirements.

Correct is E. B takes you to docs (wiki) page.

useless ass website

If the analyst is new they probably should read the documentation to learn how to create reports, otherwise, why is that link useful? Once the analyst knows how to create a new report there is no reason for the manager to have the analyst review the documentation.

This is a correct.

I think analysts knows about reports. and also "Getting started" module will redirect to Product documentation.

Information is required on how to create and distribute reports

If you have to tell an analyst to click "Report > Create New" then the analyst has no idea how to create a report. Send the person to "B", documentation, first.

Create a report Users may create new reports in a few ways: - Navigate to Reports > Create New - Navigate to Reports > View / Run and click Create a report - From a list click the down arrow next to any column header and select either Bar Chart or Pie Chart - From an existing report click the down arrow next to Save and select Insert and Stay. This is like a Save As feature that inserts a copy of the report into the database with any changes that have been made. If you do not save the existing report before doing insert, any changes will only be saved to the new copy of the report.

I mean B for starting info

Easily could be E for a place to start when first learning about creating reports.