Exam CSA topic 1 question 47 discussion

Admin can define individual catalog items using Service Catalog > Catalog Definition > Maintain Item application. You can create, edit, and copy catalog items. Maintain items is an application module that list few types of request items like catalog item, record producer, standard change templates, software catalog, hardware catalog etc. All of these are extended from the base sc_cat_item table and used for request fulfillment from your service catalog. They do create new records ie request or RITM from catalog items or a task based record from a record producer or a change from standard template.

The correct answer is: B. Maintain Items Why not the others: A. Maintain Categories: Used to manage and organize catalog categories, not individual items. C. Content Items: Used for informational items, not for creating standard requestable catalog items. D. Items: Not a standalone module — "Maintain Items" is the correct full module name.

B is correct

B is the correct answer.

- Service Catalog > Catalog Definitions > Maintain Items B

B IS RIGHT

The module that an Administrator would access to begin creating a new item in the Service Catalog application would be "B. Maintain Items".

B is correct

B - Service Catalog > Catalog Definitions > Maintain Items

Correct