A. Service Catalog variables can only be used in Record Producers - No, vriables are used in Record Producers, Order Guides, and Catalog Items
B. Service Catalog variables can only be used in Order Guides - No, variables can also be used in Catalog Items and Record Producers, not just Order Guides
C. Service Catalog variables cannot affect the order price - Yes, variables collect user input, but do not change pricing unless scripted separately
D. Service Catalog variables are global by default - No, variables are scoped to the specific Catalog Item unless manually set as global (a checkbox needs to be selected on variable creation form)
In general, Service Catalog variables do not directly affect the order price. Service Catalog variables are primarily used for collecting user input and customizing the behavior of catalog items or processes. The order price is typically determined by factors such as the pricing rules, configuration items, or pricing models associated with the catalog items or services being ordered.
Variable
Service Catalog variables are global by default, display in all the tasks of a Requested Item, and provide options to tailor a catalog item to the customer's needs. For example, a computer might be available with different operating systems.
The Service Catalog lets you attach variables either to a catalog item or to an execution plan.
Question choices can define the available options and might affect the order price.
D is correct. In the Catalog Administration module of Additional ServiceNow Fundamentals Content in the on demand course, it says:
"Service Catalog variables are flagged as "Global" by default and will display in all the execution tasks of a requested item."
Not sure about D. If I am in my scoped app and create a new Cat Item Variable, the application field on the form is still the same scope (and protected). Unless they mean that the Cat Item app (and variables) is in the global scope.
Variable
Service Catalog variables are global by default, display in all the tasks of a Requested Item, and provide options to tailor a catalog item to the customer's needs. For example, a computer might be available with different operating systems.
The Service Catalog lets you attach variables either to a catalog item or to an execution plan.
Question choices can define the available options and might affect the order price.
It is not global by default, when creating a device catalog variable, you have to select if you’d like it to be global or not. Otherwise it won’t be global
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