ChatGPT - Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly. It is not supported in Next Experience1. Agent Chat is the newer version of Connect Chat in ServiceNow. One of the first differences you’ll notice is that Agent Chat is not available in the standard ServiceNow user interface. Agents receive chats as well as other work items within Agent Workspace, which is a newer and more modern user interface (UI)2.
A -Connect Chat is a correct Answer
https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/use/collaboration/concept/c_Collaboration.html
From the ServiceNow website: Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly.
https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/use/collaboration/concept/c_Collaboration.html
Also asked chatgpt:
Connect Chat is a real-time communication tool in the Tokyo release of ServiceNow, which was released in 2018. It is a feature of ServiceNow's collaboration module, which is designed to improve communication and collaboration between users within the platform.
User Presence:
The user presence feature in Tokyo release is integrated with the Connect Chat tool, allowing users to see the status of their colleagues directly in the chat interface. When a user is available, their presence status is indicated with a green dot next to their name. When they are busy, the dot is orange, and when they are away, the dot is gray.
From the ServiceNow website: Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly.
https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/use/collaboration/concept/c_Collaboration.html
Also asked chatgpt:
Connect Chat is a real-time communication tool in the Tokyo release of ServiceNow, which was released in 2018. It is a feature of ServiceNow's collaboration module, which is designed to improve communication and collaboration between users within the platform.
User Presence:
The user presence feature in Tokyo release is integrated with the Connect Chat tool, allowing users to see the status of their colleagues directly in the chat interface. When a user is available, their presence status is indicated with a green dot next to their name. When they are busy, the dot is orange, and when they are away, the dot is gray.
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