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Exam CSA topic 1 question 29 discussion

Actual exam question from ServiceNow's CSA
Question #: 29
Topic #: 1
[All CSA Questions]

Which tool is used to have conversations with logged-in users in real-time?

  • A. Connect Chat
  • B. Now Messenger
  • C. User Presence
  • D. Comments
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

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julianamendo
Highly Voted 1 year, 2 months ago
Selected Answer: A
A is correct but this question is deprecated since connect chat no longer exists. Now we have sidebar discussions, which is not the same.
upvoted 11 times
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PopularOutcast
Most Recent 1 month, 1 week ago
DEPRECATED
upvoted 1 times
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mabobora
6 months ago
deprecated
upvoted 2 times
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brownbear324
1 year, 3 months ago
Selected Answer: A
User Presence is not a "tool" like the question asks. Connect Chat is a tool. A is correct.
upvoted 1 times
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Nabuto
1 year, 3 months ago
Selected Answer: A
A is correct
upvoted 1 times
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BenBose
1 year, 4 months ago
Selected Answer: A
ChatGPT - Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly. It is not supported in Next Experience1. Agent Chat is the newer version of Connect Chat in ServiceNow. One of the first differences you’ll notice is that Agent Chat is not available in the standard ServiceNow user interface. Agents receive chats as well as other work items within Agent Workspace, which is a newer and more modern user interface (UI)2.
upvoted 3 times
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FastAndy
1 year, 8 months ago
Selected Answer: A
According to SNow
upvoted 1 times
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FastAndy
1 year, 8 months ago
Connected Chat
upvoted 1 times
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CSA_R
1 year, 8 months ago
A -Connect Chat is a correct Answer https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/use/collaboration/concept/c_Collaboration.html
upvoted 1 times
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CSA_R
1 year, 8 months ago
https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/use/collaboration/concept/c_Collaboration.html
upvoted 1 times
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alpena53
1 year, 8 months ago
Selected Answer: A
From the ServiceNow website: Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly. https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/use/collaboration/concept/c_Collaboration.html Also asked chatgpt: Connect Chat is a real-time communication tool in the Tokyo release of ServiceNow, which was released in 2018. It is a feature of ServiceNow's collaboration module, which is designed to improve communication and collaboration between users within the platform. User Presence: The user presence feature in Tokyo release is integrated with the Connect Chat tool, allowing users to see the status of their colleagues directly in the chat interface. When a user is available, their presence status is indicated with a green dot next to their name. When they are busy, the dot is orange, and when they are away, the dot is gray.
upvoted 4 times
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FOJ
1 year, 8 months ago
From the ServiceNow website: Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly. https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/use/collaboration/concept/c_Collaboration.html Also asked chatgpt: Connect Chat is a real-time communication tool in the Tokyo release of ServiceNow, which was released in 2018. It is a feature of ServiceNow's collaboration module, which is designed to improve communication and collaboration between users within the platform. User Presence: The user presence feature in Tokyo release is integrated with the Connect Chat tool, allowing users to see the status of their colleagues directly in the chat interface. When a user is available, their presence status is indicated with a green dot next to their name. When they are busy, the dot is orange, and when they are away, the dot is gray.
upvoted 3 times
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alpena53
1 year, 8 months ago
Selected Answer: C
it is the User Presence. Connect chat is not in the latest update
upvoted 1 times
chicocheco
1 year, 7 months ago
Didn't you mean Sidebar chat?
upvoted 2 times
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[Removed]
1 year, 9 months ago
Selected Answer: C
https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/navigation/concept/c_UserPresence.html
upvoted 1 times
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Oluwalana54
1 year, 10 months ago
it is the User Presence. Connect chat is not in the latest update
upvoted 1 times
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saiakhilpalle
1 year, 11 months ago
A is correct
upvoted 1 times
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Bonche
2 years ago
A is the correct answer
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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