Exam CAD topic 1 question 86 discussion

https://community.servicenow.com/community?id=community_question&sys_id=8c5e9dcbdb71ff8014d6fb243996197e https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535129

Must have email, must have notification enabled and should be active

there is no “notification” field.

**A. Active must be true.** The user must have an active status to receive notifications. - **D. The user must not be locked out.** Locked-out users will not receive email notifications. - **E. The Email field must have a value.** The system requires a valid email address to send notifications. ### Why Not the Other Options? - **B. The First name and Last name fields must have values.** These fields are not required for email notifications to function. While useful for personalization, their absence does not block notifications. - **C. The value in the Notification field must be set to enabled.** There is no specific "Notification" field on a user record. Notifications are enabled or disabled at the notification or system level, not per user through such a field.

Correct answer is ADE

A don't agree with "A". Active must be true? Active what? I know SN troubleshooting article lists a use case where if Incident is no longer active, the email is not sent out because Incident Opened email notification has a condition of [active] [is] [true]. But that is a single case, and hardly can be applied to troubleshooting all email notifications. C - because notifications must be enabled D - because locked users cannot receive emails by design: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859406 E - because user will not get email if their email field is empty

ACE is the correct options

Even if Notification field is set to false, users will still receive mandatory notifications.

C is mentioned in the book

I believe ADE is correct. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859406