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Exam CSA topic 1 question 103 discussion

Actual exam question from ServiceNow's CSA
Question #: 103
Topic #: 1
[All CSA Questions]

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

  • A. Have them clear their cache.
  • B. Have them use the gear icon to set the employee's time zone.
  • C. Recommend they use Chrome, instead of Explorer.
  • D. Use the system properties to correct the instance's time zone.
  • E. Have them correct the time zone on their computer.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

Comments

Chosen Answer:
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Remo878
Highly Voted 2 years, 9 months ago
D option
upvoted 5 times
Nasman096
2 years, 1 month ago
D is correct All times are stored in Coordinated Universal Time (UTC) and appear globally based on the system time zone. However, times appear to users in their local time zone, according to their user preference settings. https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/time/reference/r_TimeZones.html
upvoted 1 times
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bcc5e85
Most Recent 5 days, 12 hours ago
D OPTION
upvoted 1 times
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40a783b
2 months, 2 weeks ago
Selected Answer: B
B is correct. Use the gear icon means under User Menu choose gear icon near Preferences. there Language & Region ...
upvoted 2 times
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connal308876
3 months, 2 weeks ago
In Washingington, it appears you would click on user menu, select Preferences, and Language & Region and select Timezone
upvoted 3 times
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JinDG
3 months, 3 weeks ago
Selected Answer: B
Yeah just because this one employee need the time zone to be in Latin we are just gonna change the time zone setting for the whole instance. Some people needs to get their brain checked fr.
upvoted 2 times
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wer3ball
8 months, 1 week ago
https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/time/task/t_SetASystemTimeZone.html Wouldn't it be D as answer then
upvoted 1 times
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38d386e
9 months, 1 week ago
B is correct. D is incorrect because he isn't an admin user; he can't change the system settings in SN.
upvoted 4 times
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Adamkrt
9 months, 1 week ago
Selected Answer: B
Employee complaints so its setting must be fixed - B
upvoted 1 times
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PeterK0
9 months, 3 weeks ago
Selected Answer: D
gear icon under the profile icon , which refers to preferences , there we can customize our time zone and everything
upvoted 1 times
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Certs_Hub
10 months, 3 weeks ago
D is correct option. The issue of incorrect create dates and times on the Incident list could be related to the time zone settings of the ServiceNow instance. ServiceNow allows administrators to configure the time zone for the instance through system properties.
upvoted 1 times
JinDG
3 months, 3 weeks ago
Why should you change the time zone setting for the whole instance for 1 employee?
upvoted 3 times
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paultenorio23
11 months, 4 weeks ago
Selected Answer: D
D is the correct
upvoted 1 times
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Mihaf92
1 year, 1 month ago
B and D are both correct
upvoted 1 times
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JHJHIIUIUJIUKJ
1 year, 3 months ago
B is correct
upvoted 1 times
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Sam_Sonic
1 year, 8 months ago
Selected Answer: B
B is correct
upvoted 1 times
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evoken
1 year, 8 months ago
Selected Answer: B
B is correct
upvoted 2 times
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HahaDesu
1 year, 10 months ago
B is the answer, for UI15 it's the gear icon, when you click the gear icon in the banner frame, in the general section you'll see there, time zone. For UI16, I think it's the Profile icon in the banner frame, then click profile again, you'll see timezone there.
upvoted 2 times
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Spiderman5000
1 year, 10 months ago
Selected Answer: E
It can't be "B" because the gear icon is to personalize the view's columns. You set your time-zone in your preferences under the user icon. "E" is incorrect too, but it is the least of all incorrect choices.
upvoted 2 times
Kontopro
1 year, 10 months ago
the gear icon means the preferences menu under profile, not the gear icon from the list view
upvoted 4 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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