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A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
A.
Have them clear their cache.
B.
Have them use the gear icon to set the employee's time zone.
C.
Recommend they use Chrome, instead of Explorer.
D.
Use the system properties to correct the instance's time zone.
E.
Have them correct the time zone on their computer.
D is correct
All times are stored in Coordinated Universal Time (UTC) and appear globally based on the system time zone. However, times appear to users in their local time zone, according to their user preference settings.
https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/time/reference/r_TimeZones.html
Yeah just because this one employee need the time zone to be in Latin we are just gonna change the time zone setting for the whole instance.
Some people needs to get their brain checked fr.
https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/time/task/t_SetASystemTimeZone.html
Wouldn't it be D as answer then
D is correct option.
The issue of incorrect create dates and times on the Incident list could be related to the time zone settings of the ServiceNow instance. ServiceNow allows administrators to configure the time zone for the instance through system properties.
B is the answer, for UI15 it's the gear icon, when you click the gear icon in the banner frame, in the general section you'll see there, time zone. For UI16, I think it's the Profile icon in the banner frame, then click profile again, you'll see timezone there.
It can't be "B" because the gear icon is to personalize the view's columns. You set your time-zone in your preferences under the user icon. "E" is incorrect too, but it is the least of all incorrect choices.
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