Exam CSA topic 1 question 1 discussion

perfect example of a question I hate. I know how to setup service catalogs, including flows for fulfilling requests. Don't know the exact terminology of the parts so I have to fail the exam over

Perfect example of a question I hate. I know how to setup service catalogs, including flows for fulfilling requests. Don't know the exact terminology of the parts so I have to fail the exam over this.

I choose D:

Yeah D is the rite answer thank you topic .

D is correct

It is.

corret is D

The correct answer to this question is definitely D.

D is correct

Record Producers - allows users to create records such as incidents or requests directly from the catalog. Order guides - it allows users to create tasks or requests from service catalog. Guides users to fill all necessary information to order. Catalog Items: It represent individual services or products that users can request from the Service Catalog. item typically includes details about the service, such as a description, price, and any associated fulfillment process.

D is correct

Record Producers, Order Guides, and Catalog Items

Record Producers, Order Guides, and Catalog Items

D is correct

The overall catalog is made up of a collection of discrete catalog items. The basic Service Catalog item types include: Standard catalog items Record producers: giving alternative ways of adding information such as Incidents via the service catalog. Order guides: to group multiple catalog items in one request. Content Items: catalog items which provide information instead of goods or services. https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html

D is correct.

D is correct