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Actual exam question from ServiceNow's CSA
Question #: 1
Topic #: 1
[All CSA Questions]

A Service Catalog may include which of the following components?

  • A. Order Guides, Exchange Rates, Calendars
  • B. Order Guides, Catalog Items, and Interceptors
  • C. Catalog Items, Asset Contracts, Task Surveys
  • D. Record Producers, Order Guides, and Catalog Items
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️

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Chosen Answer:
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KMC_MNJ
1 week, 4 days ago
Selected Answer: D
perfect example of a question I hate. I know how to setup service catalogs, including flows for fulfilling requests. Don't know the exact terminology of the parts so I have to fail the exam over
upvoted 1 times
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CarlaWI
1 week, 6 days ago
Selected Answer: D
Perfect example of a question I hate. I know how to setup service catalogs, including flows for fulfilling requests. Don't know the exact terminology of the parts so I have to fail the exam over this.
upvoted 1 times
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xiliha
3 weeks, 3 days ago
Selected Answer: D
Record Producers - allows users to create records such as incidents or requests directly from the catalog. http://bit.ly/4hDDUie Their CSA material was the key to my exam succes Order guides - it allows users to create tasks or requests from service catalog. Guides users to fill all necessary information to order. Catalog Items: It represent individual services or products that users can request from the Service Catalog. item typically includes details about the service, such as a description, price, and any associated fulfillment process.
upvoted 2 times
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bagin70572
3 months ago
I choose D:
upvoted 1 times
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[Removed]
3 months, 2 weeks ago
Yeah D is the rite answer thank you topic .
upvoted 1 times
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Jk11122333444555666
4 months ago
D is correct
upvoted 1 times
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TipoZico
7 months, 3 weeks ago
Selected Answer: D
It is.
upvoted 1 times
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ManoelPaulino
8 months, 3 weeks ago
Selected Answer: D
corret is D
upvoted 1 times
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hatanaoki
9 months ago
Selected Answer: D
The correct answer to this question is definitely D.
upvoted 1 times
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Mers17
9 months, 3 weeks ago
D is correct
upvoted 1 times
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Certs_Hub
1 year, 1 month ago
Selected Answer: D
Record Producers - allows users to create records such as incidents or requests directly from the catalog. Order guides - it allows users to create tasks or requests from service catalog. Guides users to fill all necessary information to order. Catalog Items: It represent individual services or products that users can request from the Service Catalog. item typically includes details about the service, such as a description, price, and any associated fulfillment process.
upvoted 2 times
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SaiExamtopic
1 year, 4 months ago
Selected Answer: D
D is correct
upvoted 3 times
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dipayan9051
1 year, 5 months ago
Selected Answer: D
Record Producers, Order Guides, and Catalog Items
upvoted 1 times
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julianamendo
1 year, 5 months ago
Selected Answer: D
Record Producers, Order Guides, and Catalog Items
upvoted 2 times
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AMITKSI
1 year, 6 months ago
Selected Answer: D
D is correct
upvoted 1 times
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Raxon
1 year, 8 months ago
The overall catalog is made up of a collection of discrete catalog items. The basic Service Catalog item types include: Standard catalog items Record producers: giving alternative ways of adding information such as Incidents via the service catalog. Order guides: to group multiple catalog items in one request. Content Items: catalog items which provide information instead of goods or services. https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html
upvoted 3 times
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HNTrinh
1 year, 8 months ago
Selected Answer: D
D is correct.
upvoted 1 times
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