perfect example of a question I hate. I know how to setup service catalogs, including flows for fulfilling requests. Don't know the exact terminology of the parts so I have to fail the exam over
Perfect example of a question I hate. I know how to setup service catalogs, including flows for fulfilling requests. Don't know the exact terminology of the parts so I have to fail the exam over this.
Record Producers - allows users to create records such as incidents or requests directly from the catalog. http://bit.ly/4hDDUie Their CSA material was the key to my exam succes
Order guides - it allows users to create tasks or requests from service catalog. Guides users to fill all necessary information to order.
Catalog Items: It represent individual services or products that users can request from the Service Catalog. item typically includes details about the service, such as a description, price, and any associated fulfillment process.
Record Producers - allows users to create records such as incidents or requests directly from the catalog.
Order guides - it allows users to create tasks or requests from service catalog. Guides users to fill all necessary information to order.
Catalog Items: It represent individual services or products that users can request from the Service Catalog. item typically includes details about the service, such as a description, price, and any associated fulfillment process.
The overall catalog is made up of a collection of discrete catalog items.
The basic Service Catalog item types include:
Standard catalog items
Record producers: giving alternative ways of adding information such as Incidents via the service catalog.
Order guides: to group multiple catalog items in one request.
Content Items: catalog items which provide information instead of goods or services.
https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html
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