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Exam CSA topic 1 question 137 discussion

Actual exam question from ServiceNow's CSA
Question #: 137
Topic #: 1
[All CSA Questions]

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

  • A. Look up their password, so you can login with their account
  • B. Initiate a Connect Chat session
  • C. Install the Bomgar plug-in
  • D. Impersonate the user
  • E. Launch a NowChat window
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️

Comments

Chosen Answer:
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George_Ch
Highly Voted 2 years, 5 months ago
Selected Answer: D
Someone is joking right?
upvoted 21 times
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andresnow
Highly Voted 1 year, 8 months ago
Wow the amount of questions that are wrong is amazing. Starting to not trust this website at all.
upvoted 13 times
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Simdiddy
Most Recent 2 months, 2 weeks ago
OMG the answer is definitely D!! We are cooked people...we are cooked!!
upvoted 1 times
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shub606
6 months ago
correct answer is D
upvoted 1 times
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3f8d6b1
9 months, 2 weeks ago
Guys, paying > 60 bucks for this, sorry to say, increasing bullshit after Question 80, is simply unacceptable.
upvoted 7 times
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jaaaybourne
1 year, 3 months ago
Lmao what is initiating a connect chat session going to do? Connect Chat is deprecated anyway
upvoted 2 times
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Lilymich
1 year, 6 months ago
wait isnt the answer D
upvoted 1 times
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FastAndy
1 year, 8 months ago
D is right
upvoted 1 times
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vrwjjr85
1 year, 8 months ago
B is CLEARLY incorrect. Initiating a chat session wont do much to solve the problem. Therefore D is the correct answer. It will be easier to diagnose why the user cant see modules
upvoted 4 times
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Spiderman5000
1 year, 10 months ago
Selected Answer: D
Ha! I laughed at this one. Clearly the answer is "D". I think whoever wrote the questions and answers is having a little fun with us.
upvoted 4 times
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icen45
2 years, 1 month ago
Selected Answer: D
I cannot relate it to C at all. The correct answer is D.
upvoted 2 times
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Vinnyzworld
2 years, 4 months ago
Selected Answer: D
D only
upvoted 3 times
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amineHTB
2 years, 6 months ago
Selected Answer: D
Correct ans is D
upvoted 3 times
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JonEboi
2 years, 9 months ago
"what can you do, to see what modules are visible to them?" Initiating a connect chat wouldnt do that. Its Impersonate
upvoted 1 times
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ShubNub
2 years, 9 months ago
Correct answer should be D, impersonate user. If the user has already reported the error, it might be assumed they've already "reported" it through connect chat, so you would want to impersonate them to verify the error.
upvoted 1 times
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mona_hmmd
2 years, 10 months ago
Selected Answer: D
Impersonate User
upvoted 2 times
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Adsilva
2 years, 10 months ago
coreect is D
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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