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Exam CSA topic 1 question 39 discussion

Actual exam question from ServiceNow's CSA
Question #: 39
Topic #: 1
[All CSA Questions]

When working on a form, what is the difference between Insert and Update operations?

  • A. Insert creates a new record and Update saves changes, both remain on the form
  • B. Insert creates a new record and Update saves changes, both exit the form
  • C. Insert saves changes and exits the form, Update saves changes and remains on the form
  • D. Insert saves changes and remains on the form, Update saves changes and exits the form
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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Chosen Answer:
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Jo98778
Highly Voted 3 years, 3 months ago
Selected Answer: B
From the actual ServiceNow fundamentals course transcript: ""Some records—for example, surveys and catalog items—allow you to copy records through Insert and Insert and Stay. Check for these options on the form context menu if you want to create a copy of the current record. Insert copies the record and redisplays the list. Insert and Stay copies the record and keeps it open so that you can work on the new copy immediately." Kristen: Tell me about it! If I want to make a copy of the record and close the form, I make my changes, and then just select Insert. I'm good to go. So simple! " The suggested answer is WRONG and should be changed, unless they are deliberately trying to get people to fail the test.
upvoted 28 times
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encqizo
Highly Voted 3 years, 7 months ago
The correct answer is B, Insert, Insert and Stay, update, save
upvoted 23 times
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showboat_zw
Most Recent 7 months, 1 week ago
B is correct .if the choice is insert and stay ,D is correct.
upvoted 1 times
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9e0bd16
7 months, 1 week ago
Selected Answer: B
b is correct
upvoted 1 times
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nlaksdmrqe
7 months, 3 weeks ago
Selected Answer: B
The correct answer is B, I have gone to my dev instance, performed both save and update operations on a form. Insert creates a new record and Update saves changes, both exit the form
upvoted 1 times
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40a783b
8 months ago
Selected Answer: B
B is correct answer. What is a difference between insert and save if D should be the right answer?
upvoted 1 times
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Prabhu81
10 months, 1 week ago
D is right answer
upvoted 1 times
SamusSamus
8 months ago
No sir, the correct is B, if you want to create and stay you need to use insert and stay, insert close the form
upvoted 1 times
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Dzwg53
1 year ago
Correct answer is B as Insert and Stay allows for you to stay on the form, if you select Insert it will exit the form.
upvoted 2 times
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D_Maj
1 year, 1 month ago
The answer is B for sure. If answer is D then What is the use of insert and stay ?
upvoted 3 times
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David_Wu
1 year, 1 month ago
Selected Answer: B
B is correct for sure...
upvoted 1 times
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Sam_jsy
1 year, 3 months ago
Selected Answer: B
B is the correct answer
upvoted 1 times
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XanderG
1 year, 3 months ago
Selected Answer: B
The answer is B
upvoted 1 times
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saurav_21
1 year, 3 months ago
Selected Answer: B
B is correct
upvoted 1 times
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dylnlopez93
1 year, 3 months ago
Selected Answer: B
B is correct.
upvoted 1 times
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hjihdufhfidhfo
1 year, 4 months ago
Correct answer is B. it would be D if the question included "Insert & Stay" instead of "Insert"
upvoted 2 times
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Mariina_003_B
1 year, 4 months ago
Selected Answer: D
D. Insert saves changes and remains on the form, Update saves changes and exits the form
upvoted 1 times
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KyraV
1 year, 4 months ago
Selected Answer: B
Insert adds the record and closes the form.
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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