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Exam CIS-ITSM topic 1 question 224 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 224
Topic #: 1
[All CIS-ITSM Questions]

Users with which role can Communicate a workaround or fix? (Choose two.)

  • A. itil_admin
  • B. problem_task_analyst
  • C. problem_manager
  • D. problem_admin
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Suggested Answer: BC 🗳️
by hahawiseman at April 18, 2025, 12:36 a.m.

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hahawiseman
1 day, 18 hours ago
Selected Answer: CD
C. problem_manager Has permission to manage problem records, including updating status and communicating workarounds/fixes. Often responsible for the overall lifecycle and communication strategy for a Problem. D. problem_admin Has full admin privileges over Problem Management. Can do everything a problem_manager can, and more — including configuration and override capabilities.
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