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Exam CIS-CSM topic 1 question 196 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 196
Topic #: 1
[All CIS-CSM Questions]

In case management, Parent Child Synchronization allows for which of the following:

  • A. Enabling the Customer Service agent to create cases so that all the children cases can be managed by managing the parent case
  • B. Parent cases to automatically generate child cases when all fields are filled out thus synchronized auto-population
  • C. Child cases to be separated from Parent cases and will not be synchronized automatically
  • D. Synchronization of all child cases as well as children of child cases on all levels
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Suggested Answer: A 🗳️
by nikkii22 at March 17, 2025, 10:12 a.m.

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40f5b7e
2 days, 12 hours ago
Selected Answer: A
No automatic creation of child cases. doesn't make sense
upvoted 1 times
...
nikkii22
2 weeks, 3 days ago
Selected Answer: B
B should be correct
upvoted 1 times
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