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Exam CIS-CSM topic 1 question 240 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 240
Topic #: 1
[All CIS-CSM Questions]

What is the term for a formal agreement between a service provider and a customer that provides the customer with an expectation of service within a known timescale?

  • A. Service Level Agreement
  • B. Service Entitlement Agreement
  • C. Contractual Service Agreement
  • D. Operational Service Agreement
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Suggested Answer: A 🗳️

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4 weeks ago
Selected Answer: A
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