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Exam CIS-ITSM topic 1 question 202 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 202
Topic #: 1
[All CIS-ITSM Questions]

A customer requires incidents to automatically move to a Closed state from Resolved after 7 days. How is this configured? (Choose two.)

  • A. Configure the incident lifecycle flow script action
  • B. Configure the number of days Resolved incidents automatically close property
  • C. Configure the incident lifecycle timeline property
  • D. Enable the auto closure of Incidents based on Resolution date property
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Suggested Answer: BD 🗳️
by servicenowExamtopics at Dec. 15, 2024, 5:31 p.m.

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servicenowExamtopics
1 week ago
Selected Answer: BD
To configure incidents to automatically move to a Closed state from Resolved after 7 days, you should: B. Configure the number of days Resolved incidents automatically close property. Additionally, you would need to: D. Enable the auto closure of Incidents based on Resolution date property. These configurations ensure that incidents are automatically closed after the specified period of inactivity.
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