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Exam CIS-CSM topic 1 question 238 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 238
Topic #: 1
[All CIS-CSM Questions]

After an assignment group is chosen, which mandatory step in Advanced Work Assignment (AWA) ensures the work is allocated to the appropriate agent?

  • A. Configure Work Item Queues
  • B. Set the Agent Experience
  • C. Set up Skills for Agents
  • D. Define Assignment Rules
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Suggested Answer: D 🗳️
by Prozessfux at Sept. 27, 2024, 8:06 a.m.

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a643c53
1 week, 1 day ago
Selected Answer: D
It is absolutely D. Queue is for routing (groups), assignment rules are for users
upvoted 1 times
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alejandraperezvertti
2 months, 3 weeks ago
C is the correct answer because the question is "After an assigment group is chosen" it means the Assigment Rules chosen the group. The next step to assign an agent is "Set up skill for Agents"
upvoted 1 times
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Prozessfux
2 months, 3 weeks ago
Selected Answer: A
A should be correct.. Assignment Rules are for Groups not for Agents.
upvoted 1 times
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