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Exam CIS-ITSM topic 1 question 196 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 196
Topic #: 1
[All CIS-ITSM Questions]

Where is the definition of what is provided, or not provided, for a service defined?

  • A. Vendor service agreements
  • B. Service scope
  • C. Service contracts
  • D. Service limitations
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Suggested Answer: B 🗳️

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servicenowExamtopics
6 days, 23 hours ago
Selected Answer: B
The service scope defines what is provided or not provided for a service. It sets clear boundaries and details about the service's capabilities, inclusions, exclusions, and limitations.
upvoted 1 times
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Manny1218
3 months ago
Selected Answer: B
"Service and Service Offerings Consist of one or mre service commitments that uniquely define the level of service in terms of availability, SCOPE, pricing, geographies, and/or packaging options." Answer is B
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